最新的IBM C9560-659免費考試真題

問題1

What are two appropriate Key Performance Indicators for the Service Catalog Management Process? (Choose two.)

A. Number of accesses per month

B. Number of calls to the service desk

C. Percent of users who are aware of the service catalog

D. Number of services published including Service Level Agreements/Targets

E. Percent of users who use the service catalog

正確答案: A,E

問題2

Which three middleware components are mandatory with an IBM SmartCloud Control Desk installation? (Choose three.)

A. Directory Server

B. Deplorer's Workbench

C. Application Server

D. Database Server

E. Integration Composer

F. Web Server

正確答案: C,D,F

問題3

The communication template can be configured for multiple recipients. What are three types of objects allowed as recipients? (Choose three.)

A. UserID

B. Security Groups

C. Roles

D. Person Groups

E. E-mail Address

F. Ticket Owners

正確答案: C,D,E

問題4

What functionality will a user need to define a set of tasks that will be applied to the Service Request once the Catalog Request is submitted and approved?

A. Job Plan

B. Fulfillment Plan

C. Ticket Template

D. Fulfillment Template

正確答案: A

問題5

Which statement is true regarding Work Type settings?

A. Work types can be defined Work Order, Change, Release, and Process Request record types.

B. To access Work Type settings go to Administration> Organizations, find the desired Organization then Select Action> Labor Options > Work Type.

C. In order for Work Type settings to be available a restart of the MXServer application server is required.

D. Start and Complete Status are mandatory fields to create a work type.

正確答案: C

問題6

An end user logs a service request about an application being down. A service desk agent reviews the request and determines it is an incident and that this issue has occurred before. What might be the logical flow of records to resolve this issue long term?

A. Problem, Process Request, Change, and Work Order

B. Problem, Change, Release, and Work Order

C. Problem, Activities and Tasks, Change

D. Problem, Work Order, Change, and Job Plan Tasks

正確答案: C

問題7

Where can a system administrator find the applications to set up organizations and sites?

A. System Configuration module

B. Administration module

C. Configuration module

D. Platform Configuration module

正確答案: B

問題8

What is the purpose of the EventTracker filter?

A. To log events from external monitoring systems.

B. It helps to identify potential issues by tracking the overall usage of the application.

C. Events are logged into a SystemOut.log file.

D. To track the event of the selected components only.

正確答案: B

問題9

Which edition is included in the IBM SmartCloud Control Desk VMImage solution?

A. Entry Edition

B. Everyplace Edition

C. Full Edition

D. Service Provider Edition

正確答案: A

問題10

Updating asset information in a controlled manner is part of the IT Asset Management process. Which two related processes provide information on required updates to assets? (Choose two.)

A. Incident Management

B. Service Request Management

C. Security Management

D. Release Management

E. Service Level Management

正確答案: A,D

最新的IBM Fundamentals of Applying IBM SmartCloud Control Desk V1 - C9560-659免費考試真題

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