最新的SAP C-C4H510-04免費考試真題

問題1

What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

A. Add an account team member.

B. Use e-malis as a response to a ticket.

C. Add a reference to a service contract.

D. Add a reference to an account.

正確答案: B,D

問題2

What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A. Determining fine-tuning settings

B. Controlling responsibility

C. Determining service level assignments

D. Reporting

E. Controlling validity of the service catalog

正確答案: C,D,E

問題3

Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Mass Change Account Data

B. Data Workbench

C. Online Maintenance

D. Workflow With Action Account Creation

正確答案: B,C

問題4

Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

A. Working calendar

B. Maintenance plan

C. Service contract

D. Operating hours

正確答案: C,D

問題5

Which key user tool allows you to change field properties on the SAP Service Cloud Ul?

A. Adaptation

B. Code list restriction

C. Mashup

D. Workflow rules

正確答案: A

問題6

Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

A. Create an incident.

B. Document an influencer story.

C. Report a ticket.

D. Send an e-mail to SAP Cloud Support.

正確答案: C

問題7

You have configured the SLAs and their determination rules, but they are not derived in the service ticket.
Which of the following can be a reason for that? Note: There are 2 correct answers to this question.

A. The question related to SLAs must be activated in project scoping.

B. The determination rules have been configured, but not activated.

C. A workflow rule has to be scheduled to trigger the determination.

D. The system background job for SLA determination runs every 30 minutes and has not been executed yet.

正確答案: A,B

問題8

What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

A. No security issues with mashup outside of corporate network

B. Real-time data access

C. No additional authorization concept is required

D. Offline access is available

E. Existing reports can be reused

正確答案: B,C,E

最新的SAP Certified Application Associate - SAP Service Cloud 2011 - C-C4H510-04免費考試真題

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