最新的SAP C-C4H51-2405免費考試真題

問題1

Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.

A. Scoping is a prerequisite to enable users to export reports to Microsoft Excel.

B. Fine-tuning is the process of generating the activity list by
Answer :ing que-stions about which business processes will be implemented.

C. The activity list is automatically generated by the system based on your scoping decisions.

D. Scoping is the process of matching your individual business requirements to predefined solution capabilities.

正確答案: C,D

問題2

Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.

A. Create a new URL mashup

B. Add a new field

C. Add a new UI Switch logic

D. Change field label

正確答案: B,D

問題3

Which object can be used in workflow definition and assigned to organizational structures?

A. Job definition

B. Business role

C. Business user

D. Employee

正確答案: A

問題4

What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Internal mashups

B. HTML mashups

C. URL mashups

D. ABAP mashups

正確答案: B,C

問題5

Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

A. Ticket type

B. Channel type

C. Mashup service

D. Notification type

E. Channel direction

正確答案: B,D,E

問題6

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

A. Configure a response template

B. Create and assign a survey to a ticket

C. Integrate an external knowledge base

D. Set up a knowledge base for service contracts

正確答案: C

問題7

What do you have to consider when you are using the Data Workbench?

A. Templates are used to update existing data records.

B. Using the Data Workbench requires the activation of a scoping item.

C. Additional configuration needs to be defined in the fine-tuning area.

D. Using the Data Workbench requires an additional license.

正確答案: B,D

問題8

You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

A. SLAS are not configured in fine-tuning.

B. The determination rules have been configured, but not activated.

C. SLAs are not activated in project scoping.

D. A workflow rule was not scheduled to trigger the determination.

正確答案: B,C

問題9

Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?

A. Fine-tuning

B. Notifications

C. Workflow distribution rules

D. Service categories

正確答案: C

最新的SAP Certified Associate - Implementation Consultant - SAP Service Cloud - C-C4H51-2405免費考試真題

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