最新的SAP C-C4C14-1811免費考試真題

問題1

Which of the following tools in SAP Cloud for Customer can you use to assign a work item to a service technician?

A. Resource Scheduler

B. Resource Planner

C. Visit planner

D. Multiresource Scheduling

正確答案: B

問題2

When a valid warranty is NOT determined in a service ticket, what must be the uncovered incident category?

A. Incident category

B. Resolution category

C. Cause category

D. Product category

正確答案: C

問題3

A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support.
What is the NEXT STEP the administrator must perform in SAP Cloud for Customer?

A. Take over the incident

B. Forward the incident to the provider

C. Create a service request with SAP Support

D. Respond to the requester

正確答案: B

問題4

Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.

A. Customer

B. Campaign

C. Ticket

正確答案: A,C

問題5

What field controls how SAP ERP handles an item that is released from an SAP Cloud for Customer work ticket to SAP ERP?

A. Ticket type

B. Processing type

C. Invoicing method

D. Scheduling relevant

正確答案: C

問題6

For registered products, counter readings are recorded in which of the following facets?

A. Items

B. Measurement

C. Measurement logs

D. Maintenance plans

正確答案: C

問題7

What is the correct sequence of steps for the process when creating tickets?

A. 1. Analyze incident categories
2. Determine service categories
3. Determine SLA
4. Determine ket dates

B. 1. Analyze incident categories
2. Determine service categories
3. Determine ket dates
4. Determine SLA

C. 1. Determine service categories
2. Analyze incident categories
3. Determine ket dates
4. Determine SLA
cement (SLA) evaluation

D. 1. Determine service categories
2. Analyze incident categories
3. Determine SLA
4. Determine ket dates

正確答案: A

問題8

Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.

A. Route unkown sender e-mails to a common inbox

B. Create service tickets from inbound e-mails

C. Create activities from inbound e-mails

D. Broadcast e-mails to a group of individuals

正確答案: A,B

問題9

To which objects can you add a registered product?

A. Survey

B. Installed base

C. Sales order

D. Service ticket

正確答案: B,D

問題10

When you create items in an installed base, which of the following item categories are supported?

A. Installation point

B. Product

C. Warranty products

D. Text

E. Registered product

正確答案: B,D,E

問題11

Which of the following work center views display maintenance plans created with reference to the respective objects? Note: There are 2 correct answers to this question.

A. Installation point

B. Contract

C. Customer

D. Registered product

正確答案: B,D

問題12

Where can you enable a business function if a work center is NOT listed in the access rights of a business user?

A. Application and user management

B. Fine tuning

C. Administrator

D. Scoping

正確答案: C

問題13

in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.

A. Manually using service entry screen

B. Automatically using start / stop buttons

C. Manually using time entry screen

D. Automatically using background jobs

正確答案: B,D

問題14

Who can approve time reports so they can be released to CATS?

A. Nominated delegate

B. Reporting line manager

C. Territory owner

D. End customer

正確答案: B

問題15

What can you define when setting up a service contract in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A. Call-off quantity

B. Covered objects

C. Entitled parts

D. Billing milestones

E. Usage restrictions

正確答案: B,C,E

最新的SAP Certified Application Associate - SAP Service Cloud 1811 - C-C4C14-1811免費考試真題

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