最新的Salesforce Certified Business Analyst - BA-201免費考試真題
Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA):
Case Creation
* Case Triage
* Case Assignment
* Case Management
* Case Closure
Which key attributes should the BA look for when reviewing the process maps?
Case Creation
* Case Triage
* Case Assignment
* Case Management
* Case Closure
Which key attributes should the BA look for when reviewing the process maps?
正確答案: B
說明：（僅 Fast2test 成員可見）
The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a sales team user story.
During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?
During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?
正確答案: B
說明：（僅 Fast2test 成員可見）
Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?
Which strategy should the BA use to accomplish the goal?
正確答案: B
說明：（僅 Fast2test 成員可見）
Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers.
The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?
The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?
正確答案: B
說明：（僅 Fast2test 成員可見）
The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.
What should the lead BA tell the junior BAs to include in a user story?
What should the lead BA tell the junior BAs to include in a user story?
正確答案: B
說明：（僅 Fast2test 成員可見）
Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes.
What should the BA do to successfully meet governance requirements to identify the business purpose?
What should the BA do to successfully meet governance requirements to identify the business purpose?
正確答案: C
說明：（僅 Fast2test 成員可見）
The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields.
What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?
What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?
正確答案: A
說明：（僅 Fast2test 成員可見）
The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?
In which order should the BA arrange the three components of a user story?
正確答案: A
說明：（僅 Fast2test 成員可見）
A business analyst (BA) at Universal Containers is conducting discovery sessions for implementing Experience Cloud. The key stakeholders have been assembled. The user stories have been written.
What should the BA do next?
What should the BA do next?
正確答案: A
說明：（僅 Fast2test 成員可見）
The business analyst at Northern Trail Outfitters receives a requirement from the CRM manager to have visibility into their team's queues to monitor open cases.
Which user story meets this requirement?
Which user story meets this requirement?
正確答案: C
說明：（僅 Fast2test 成員可見）
A business analyst at Universal Containers is converting a requirements document into user stories for upcoming Manufacturing Cloud deployment. The first requirement is "finance needs a time tracking sys containers." Which option best represents the "IF component of the INVEST checklist to make a good user story from this requirement?
正確答案: B
說明：（僅 Fast2test 成員可見）
What is the storage of the Developer Pro Sandbox?
正確答案: D
說明：（僅 Fast2test 成員可見）
Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user stories for the project. The BA plans to meet customer to their experience in their own words.
Which type of research should the BA use to elicit user stories from UC's customers?
Which type of research should the BA use to elicit user stories from UC's customers?
正確答案: A
說明：（僅 Fast2test 成員可見）
Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem".
正確答案: A
說明：（僅 Fast2test 成員可見）
Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.
What should the BA do next?
What should the BA do next?
正確答案: A
說明：（僅 Fast2test 成員可見）