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問題 #1

A PMO professional received a request from a PMO leader to implement a process for collecting feedback and gathering insights from PMO customers about recent PMO service delivery improvements.
Which action should the PMO professional pursue?

A. Interview key customers to ensure that the most relevant feedback is provided.
B. Identify the required metrics and establish a process to collect, analyze, and respond to customer feedback.
C. Collect feedback and compare it with metrics provided by established practices and benchmarks.
D. Develop a roadmap of critical improvements based on feedback received from managers and executives.

問題 #2

An organization is implementing a new project management methodology. The PMO professional is responsible for establishing governance structures to support the implementation of the new methodology.
What should the PMO professional do to ensure that the new project management methodology will be used within the organization?

A. Establish a centralized PMO that will be responsible for all aspects of project governance.
B. Develop a framework that will define the organization ' s approach to project governance.
C. Create a project governance board that will be responsible for setting project standards and policies.
D. Implement a project governance software solution that will automate many governance tasks.

問題 #3

A PMO professional has been hired to establish a PMO within an organization. However, upon starting, they discovered that a PMO had already been implemented a few years ago but was shut down due to its failure to generate perceived value at the executive level.
What approach should the PMO professional take when beginning this task?

A. Concentrate on delivering short-term wins and minimize the time spent analyzing the reasons for the previous PMO ' s failure.
B. Prioritize selecting industry-recognized tools and methodologies to demonstrate the value of the PMO quickly.
C. Adopt a well-known PMO framework from a leading publication to ensure a structured approach and avoid past mistakes.
D. Investigate the root causes of the previous PMO ' s failure and identify any residual resistance that might affect the new initiative.

問題 #4

A PMO offers a service for managing projects. One of the PMO customers always demands that a specific project manager is assigned to their projects. However, it is not always possible to accommodate such requests, which causes dissatisfaction.
What should the PMO professional do to improve the delivery of this service?

A. Adjust the service-level agreement (SLA) with customers according to the existing capacity in order to realign their expectations.
B. Identify the least-in-demand project managers, assess their individual performance, identify the skills gaps, and tailor training according to their specific needs.
C. Analyze the reasons behind the customer dissatisfaction and hire more project managers with the required skill sets.
D. Embrace feedback and raise awareness about the consistency of the service delivery with the quality requirements, which is independent of the project manager assigned.

問題 #5

Two years ago, a software company implemented an agile culture and adopted Scrum as a framework for product development. During those 2 years, the company ' s senior management struggled with the link between the product value generated and the business objectives.
What should the PMO professional do to bridge this gap?

A. Develop a dashboard to show the product portfolio ' s progress.
B. Advise the board to move to a hybrid approach for its product development.
C. Provide a report with agile team metrics, including velocity and burn charts.
D. Create a benefits map for the company ' s initiatives and products.

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