最新的Avaya 7495X免費考試真題

問題1

While integrating Email Channel with an Avaya Oceana solution, which two configuration Items are required? (Choose two.)

A. Email Route Point

B. Email Skill

C. Location

D. Sender Email Address

E. Email Provider

正確答案: A,D

問題2

Alter a now webchat session Is Initiated by the customer, what Is the next step the customer controllersnap in performs to create a new contact inside Avaya Oceana?

A. The Customer Controller Snap-in sends the "create new contact request" to UCM Snap-in.

B. The Customer Controller Snap-In sends the "create new contact request" to OCP Snap-In.

C. The Customer Controller Snap-in sends the "create new contact request" to UCA Snap-In.

D. The Customer Controller Snap-in sends the "create new contact request" to WA Snap-In.

正確答案: B

問題3

During the implementation of Ml Avaya Oceana solution, what are throe signs ofsuccessful Integration between Avaya Oceana and Avaya AES? (Choose three.)

A. AES Status and Control shows TSAPI Services Is online and Unknown.

B. AES Status and Control shows IJMCC Service Sessions are established.

C. AES Status and Control shows CVLAN Service Sessions are established.

D. AES Status and Control shows TSAPI Service Is online and talking.

E. AES Status and Control shows the switch connection Is online and talking.

正確答案: B,C,D

問題4

For an Avaya Oceana0" solution, which Cluster Profile Is used for an Oceana cluster deployment?

A. Engagement Assistant Speech

B. Core Platform

C. Context Store

D. Customer Engagement

正確答案: D

問題5

Which two actions are required when configuring the Avaya Oceana Webchat channel? (Choose two.)

A. Initiate a Webchat session.

B. Login to Agent Workspaces.

C. Deploy a Webserver.

D. Create Chat Provider.

E. Deploy ED Chat Flow.

正確答案: C,D

問題6

While deploying Avaya Oceana 3.5, there Is a requirement to create a provisioning cluster that can be used as a centralized component for configuring the attributes for the Avaya Oceana solution.
Which snap-In Is required for creating a provisioning cluster?

A. OmnlCentolProvislonlngCollector

B. GenerlcChannelAPI

C. CentrallzedLogglngService

D. OceanoConflguration

正確答案: A

問題7

Which three statements about Webch.it Transfer to Service are true? (Choose three.)

A. The Agent waits on the line until the customer connects to the new agent.

B. The Web Chat Agent cannot help the customer, and transfers the chat to the appropriate service.

C. The Agent puts the chat on hold, and the customer Is put in the Oceana queue until a new agent is found.

D. WebChat Transfer Is completed without any Indication on customer web session.

E. The web Chat Agent helps the customer, and transfers the chat to the appropriate service.

正確答案: A,B,C

最新的Avaya Oceana™ Solution Integration - 7495X免費考試真題

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