最新的Avaya 7391X免費考試真題

問題1

A customer with Avaya Aura Call Center Elite Multichannel wants the users that share a common department to share profile characteristics. Each user sits at the same desk every day.
What would be an efficient way of accomplishing this requirement?

A. Build an application template for each user, and assign the user to that template

B. Build a single department configuration, assign user to it, and modify the profile for each user

C. Build an application template for each department, then assign users to the template based on the department the user is in

D. Build a new configuration that associates every computer to the profile, and then assign all the users to it

正確答案: A

問題2

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?

A. Least Occupied Agent (LOA)

B. Call Work Codes (CWC)

C. Feature Access Codes (FAC)

D. Multiple Call Handling (MCH)

E. Redirection on No Answer (RONA)

正確答案: B

問題3

The Media Director communicates with multiple components in its role as the queuing engine of the Call Center Elite Multichannel suite.
To receive multimedia work items, with which server does it communicate?

A. Avaya Aura Call Center Elite Multichannel Control Panel

B. Avaya Aura Call Center Elite Multichannel Desktop

C. XML Server

D. Media Store

正確答案: B

說明：（僅 Fast2test 成員可見）

問題4

To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?

A. Set the queue field to Yes

B. Create forced announcements

C. Use Analog announcements only

D. Use external announcements

正確答案: A

問題5

A customer is planning to use the Application Enablement Server (AES) so they receive an enhanced set of application programming interfaces that improves the functionality of the Avaya Communication services.
Which statement describes additional benefits the customer can receive by using AES?

A. AES consolidates multiple CTI servers onto a single platform

B. AES is an optional component of Elite Multichannel

C. AES allows the XML server to manage the databases

D. AES communicates directly with the Multichannel Desktop

正確答案: A

問題6

A customer with Avaya Aura Call Center Elite Multichannel manages the tasks associated with scheduled reports through the reporting application.
What is an alternative location for managing scheduled tasks?

A. Configuration Manager

B. Elite Multichannel Desktop

C. Application Management Services

D. Elite Multichannel Control Panel

正確答案: D

問題7

Which component provides audio support in Avaya Aura Call Center Elite?

A. Communication Manager

B. System Manager

C. Avaya Aura Media Server

D. S8300 Server Blade

正確答案: C

問題8

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.
What is used to facilitate this ability?

A. Skill Assignment

B. Business Advocate (BA)

C. Feature Access Codes (FACs)

D. Dial Access Plans

正確答案: A

最新的Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation - 7391X免費考試真題

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