最新的Cisco 642-241免費考試真題

問題1

Which function is not provided by the Cisco Gatekeeper software in a Cisco Unified Contact Center Enterprise deployment?

A. to control bandwidth utilization in a Cisco Unified Contact Center Enterprise multisite centralized call-processing deployment

B. to provide a GKTMP interface to a Cisco Unified ICM solution

C. to register H.323 endpoints and associate them with specific dialed numbers

D. to provide CAC in a Cisco Unified Contact Center Enterprise multisite distributed call-processing deployment

正確答案: A

問題2

In a Cisco Unified Contact Center Enterprise customer design, there is a remote PSTN voice gateway with a single T1 in a G.729 region. Calls will cross the WAN to reach one of 14 agents using G.729 Cisco IP phones or be queued in one of 10 available Cisco Unified IP IVR ports (configured for G.711). Which is the correct quantity and type of resource to support these calls in this configuration?

A. 10 conference bridges

B. 10 hardware transcoders

C. 24 conference bridges

D. 24 hardware transcoders

正確答案: B

問題3

The process of sending pre-call data about a call to a targeted site in the Cisco Unified Contact Center Enterprise solution is known as which of these terms?

A. pre-routing

B. event-based routing

C. post-routing

D. service control routing

E. translation routing

正確答案: E

問題4

When using SIP in a Cisco Unified Contact Center Enterprise deployment with Cisco Unified IP IVR, how does the Cisco Unified IP IVR support DTMF?

A. by using KPML and does require additional MTP resources

B. by DTMF using KPML and does not require additional MTP resources

C. by using RFC 2833 and does not require additional MTP resources

D. by using RFC 2833 and does require additional MTP resources

正確答案: D

問題5

When considering which type of CTI Desktop to deploy with the Cisco Unified Contact Center Enterprise solution, what is the difference between Cisco Agent Desktop and CTI Object Server (CTI OS) Desktop?

A. Cisco Agent Desktop lets you transfer calls by using a dial pad.

B. Cisco Agent Desktop lets you record calls locally from the desktop without a third-party recording solution.

C. Cisco Agent Desktop lets you silence monitor agents from the supervisor desktop.

D. Cisco Agent Desktop lets you view agent and team statistics from the desktop.

正確答案: B

問題6

All of these statements correctly describe the role of voice gateways in Cisco Unified Contact Center Enterprise deployments except which one?

A. Cisco voice gateways can be used to help integrate traditional ACDs into a Cisco Unified Contact Center Enterprise environment by implementing TDM connections between gateways and ACDs.

B. Cisco voice gateways can communicate with Cisco Unified Communications Manager using SIP, H.323, or MGCP.

C. When a voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own dedicated DSP resources.

D. When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP IVR for prompt and collect treatment, MTP resources must be allocated in deployments.

正確答案: C

最新的Cisco Unified Contact Center Enterprise Design (UCCED) - 642-241免費考試真題

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