最新的Avaya 6209.1免費考試真題

問題1

What is the sequence that components use when handling the routing on an E-mail contact with Avaya Aura Contact Center?

A. CCMM Database > Multimedia Contact Manager Client > E-mailManager> CMS

B. E-mailManager> CCMM Database > Multimedia Contact Manager Client > CMS

C. E-mailManager> Multimedia Contact Manager Client > CCMM Database > CMS

D. CCMM Database > E-mailManager> Multimedia Contact Manager Client > CMS

正確答案: B

問題2

A technician is installing a Contact Center Multimedia for a Contact Center installation. Which statement about the minimum requirement for a network connection is true?

A. One connection is needed

B. Two connections are needed, with one connection on the ELAN subnet

C. No connections are needed

D. Three connections are needed, with one connection on the ELAN subnet, and one connection for the server subnet

正確答案: C

問題3

The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).

A. Mailbox status

B. Maximum contact wait time

C. CCMM Server performance

D. CCMM Contacts by Type

E. Server Availability

正確答案: C,D,E

問題4

The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?

A. Customer server ELAN

B. Contact Center Server ELAN

C. Customer LAN

D. Contact Center Server Subnet

正確答案: C

問題5

A technician has installed Contact Center Multimedia (CCMM) in the contact center and will use Avaya Aura Agent Desktop (AAAD) to respond to customer e-mail contacts. Which three e-mail features are available in the AAAD? (Choose three).

A. Autosignature

B. Voting buttons

C. Suggested responses

D. Expires after setting

E. Address book

正確答案: A,C,E

問題6

Where can the settings are configured for the inbound mail handler (IMH) such as the time between intervals?

A. Through the Contact Center Manager Administration Network Configurations screen

B. Through the Outbound Campaign Manager

C. Through the Multimedia Administrator

D. Through the email server

正確答案: A

最新的Avaya Aura Contact Center CCT and Multimedia Implementation - 6209.1免費考試真題

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