最新的Avaya 6201-1免費考試真題

問題1

During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A. queue-to

B. route-to-digits

C. converse-on

D. collect-digits

正確答案: D

問題2

Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A. The arrow an the CMS menu is up

B. The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.

C. From the CMS menu, Maintenance: Error Log Report shows calls being transmitted

D. The /cms/install/logdir/admin. log shows a link is operational.

E. From the CMS menu. Maintenance Connection Status shows a link operational.

正確答案: A,D,E

問題3

Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A. Service Objective

B. Predicted Wait Time

C. Vector queuing priority

D. Reserve Agent

正確答案: B,D

說明：（僅 Fast2test 成員可見）

問題4

Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?

A. The holiday was not administered in the holiday tablet

B. The Communication Manager was down.

C. The holiday recording was not functioning properly.

D. An agent forgot to log out.

正確答案: A

問題5

A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS

B. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.

C. From Solaris login as root and use the date command

D. Shutdown the CMS to the ak prompt level and adjust the BIOS time.

正確答案: C

說明：（僅 Fast2test 成員可見）

問題6

Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A. Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.

B. BCMS is interval based and CMS is call based.

C. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.

D. BCMS receives data internally and stores data in a volatile switch memory.

正確答案: B,C

最新的Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation - 6201-1免費考試真題

聯系我們

站內鏈接

最新更新