最新的Cisco 600-460免費考試真題

問題1

Refer to the exhibit.

This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

A. A network VRU should be configured with a label of maximum length 10 digits.

B. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.

C. A VRU PG peripheral should be configured with a peripheral ID of 5000.

D. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.

E. A PG explorer peripheral should be configured with a peripheral ID of 200.

正確答案: A,D

問題2

ON NO: 61 Refer to the exhibit.

In Cisco Finesse 10.0(x), a workflow is created for an Outbound Option call. Which condition must be added to ensure that the workflow can distinguish between the Outbound Option call and an agent-initiated outbound call?

A. BAStatus is not empty.

B. BACampaign is not empty.

C. BAStatus is not equal to 1.

D. callVariable1 is not equal to 1.

E. BAAccountNumber is not empty.

正確答案: A

問題3

Which two options affect the Ring No Answer behavior of the agent with the Cisco Unified Contact Center Enterprise Solution and Cisco Unified Customer Voice Portal? (Choose two.)

A. Cisco Unified Communications Manager unattended port setting

B. Agent Desktop Ring No Answer time setting

C. Target Requery in an ICM script queue step

D. CVP transfer timeout timer setting

正確答案: B,C

問題4

Refer to the exhibit.

Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?

A. The call that traversed through the D path.

B. The call that traversed through the C path.

C. The call that traversed through the B path.

D. The call that traversed through the A path.

正確答案: D

問題5

Which tool can be used to monitor Cisco Unified Communications Manager statistics?

A. Performance Monitor

B. Cisco Unified Contact Center Domain Manager

C. Operations Console

D. Real-Time Monitoring Tool

正確答案: D

問題6

Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?

A. Cisco Tomcat

B. System Application Agent

C. Cluster Manager

D. Cisco DB

E. Cisco Dirsync

正確答案: A

問題7

Which tool is available to expand the size of Cisco Unified ICM databases?

A. ICMDBA

B. database sizing utility

C. Microsoft SQL Studio

D. DBExpand

正確答案: A

最新的Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise - 600-460免費考試真題

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