最新的Avaya 2M00001A免費考試真題

問題1

Scenario:
Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Channel Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up S150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes* to get the money.
What should the Partner do?

A. The Partner should ask Avaya to pay the money to get the payments released.

B. The Partner should report the matter to their own management.

C. The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing [email protected].

D. The Partner should negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.

正確答案: D

問題2

DRAG DROP
Match the objection statement on the left to the objection type on the right. (Click and drag the objection type on the right to the corresponding objection statement on the left.)

正確答案:

問題3

Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A. Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience.

B. Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.

C. Allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.

D. Provides reporting and analytic tools to track caller behavior for continuous improvement.

正確答案: B

說明：（僅 Fast2test 成員可見）

問題4

True or false? The net message for Avaya Contact Center Solutions for IP Office is that midsize businesses can now leverage Avaya customer experience management leadership in a solution that is fit for purpose - simple, yet powerful; with flexible deployment options; easy to use, maintain, and administer, and are all optimized for use with Avaya IP Office software.

A. False

B. True

正確答案: A

問題5

If a customer answers yes to the question: "Do you need to support less than 30 agents?" Which solution should you guide them toward?

A. Avaya Outbond Contact Express

B. Avaya IP Office Contact Center

C. Avaya Contact Center Select

正確答案: C

問題6

Which are four business attributes where you should propose Avaya Contact Center Select to a business? (Select four.)

A. The business considers the contact center as mission critical

B. The business requires English-only support

C. The business needs blended multichannel

D. The business needs to respond or initiate social media interactions

E. The business requires feature richness

正確答案: A,C,D,E

問題7

True or False? Avaya IP Office Support Services (IPOSS) are optional for all Avaya Contact Center Solutions for IP Office.

A. False

B. True

正確答案: A

問題8

Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Selectone)

A. Provides reporting and analysis tools to track caller behavior for continuous Improvement.

B. Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience

C. Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.

D. Integrations, services, and assets, as well as the leveraging of open standards.

正確答案: B

最新的Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test - 2M00001A免費考試真題

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