最新的Oracle 1z1-980免費考試真題

問題1

Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidents in a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

A. In the Platinum SLA modify the total incident count to 100 and save it.

B. Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.

C. Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.

D. Rename the Platinum SLA, change the total incident value to 100, and save it.

正確答案: A

說明：（僅 Fast2test 成員可見）

問題2

You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?

A. ANS_NOTIF _DURATION set to 60 days.

B. EU_FA_NEW_WIN_TYPES set to 60 days.

C. ANS_NEW_INC_DURATION set to 60 days.

D. ANS_UPD_INC_DURATION set to 60 days.

E. ADP_NUM_REL_ANS set to 60 days.

正確答案: C

說明：（僅 Fast2test 成員可見）

問題3

Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced?
(Choose three.)

A. API Roles

B. Workflows

C. Console roles

D. Web roles

E. Product and Categories

正確答案: C,D,E

說明：（僅 Fast2test 成員可見）

問題4

Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code
"ACCESS_DENIED".
What are two reasons for this? (Choose two.)

A. Knowledge Foundation API can only be used by an internal application.

B. For Site "IP_CONNECT_ENABLED" Configuration setting is not turned on.

C. Staff account credentials are not correct.

D. For Site "II_CONNECT_ENABLED" Configuration setting is not turned on.

E. Staff account profile does not have permission to access Knowledge Foundation API.

正確答案: B,E

問題5

Which two statements are true about published reports? (Choose two.)

A. Published reports have filtering option in ribbon.

B. Published report data can change automatically when the knowledge base data is updated.

C. Published reports can be shared.

D. Published reports contain snapshots of data at the time the report is run.

E. Published reports can be edited.

正確答案: C,D

說明：（僅 Fast2test 成員可見）

問題6

Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

A. Call support and have them run a search and replace on the database.

B. Create a variable to contain the address and update all answers to include it.

C. Search for all answers that have the address and update.

D. Create a standard text to include the new address and update all the answers to include it.

正確答案: C

說明：（僅 Fast2test 成員可見）

問題7

You want to create a report that you can restructure to display different groupings by selecting different fields to use as the columns, rows, and output fields.
Which type of report should you create?

A. Dashboard

B. Custom report with slice bucket

C. Cross tab report

D. Linked report

正確答案: C

說明：（僅 Fast2test 成員可見）

問題8

Which two statements are true about response requirements for incidents? (Choose two.)

A. Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.

B. Holidays have to be defined before creating response requirements.

C. Default response requirements for an interface cannot be modified.

D. Custom response requirements are based on the level of service being provided.

正確答案: A,D

說明：（僅 Fast2test 成員可見）

最新的Oracle Knowledge Management Cloud 2017 Implementation Essentials - 1z1-980免費考試真題

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