最新的Oracle 1z0-981免費考試真題

問題1

You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A. configuration settings

B. proactive chat widget

C. business rules

D. syndicate chat widget

正確答案: D

問題2

A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A. Leave both the chat and email fields limit as blank.

B. Enter zero as the initial value for both fields.

C. Enter the value "Unlimited" in the chat and email fields.

D. Use the default values.

正確答案: B

問題3

Which two statements are true about the Organization object in Service Cloud?

A. It can be associated with incidents directly.

B. It is widely used in Business-to-Business scenarios.

C. It is required to create an incident.

D. It has a one-to-one relation with contacts.

E. It has a one-to-many relation with contacts.

正確答案: B,E

問題4

Which two are non-CRUD operations?

A. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool

B. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);

C. ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);

D. UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);

E. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);

F. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);

正確答案: A,B

問題5

How can you enable add-ins to run locally without uploading it to the server?

A. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.

B. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.

C. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.

D. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

正確答案: B

問題6

Which four view modes are available in the Report Editor?

A. Database View

B. Data Set View

C. Layout View

D. Graphical View

E. Report View

F. Design View

正確答案: B,C,E,F

問題7

Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

A. Select the corresponding pull policy.

B. Select the Chat check box that is associated with an agent's staff account.

C. Configure advanced routing.

D. Select the Pull Chat check box in the chat profile.

E. Enable the engagement engine.

正確答案: A,D

問題8

What must you set to enable the email channel?

A. EGW_SECURE_UPDATE_ENABLED

B. EGW_ENABLED

C. EGW_UPDATE_BY_CREATE

D. EGW_AUTO_CONT_CREATE

E. EGW_SAVE_EMAIL_HEADERS

正確答案: B

最新的Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials - 1z0-981免費考試真題

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