最新的Oracle 1Z1-1064免費考試真題

問題1

Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. The only Vertical Toolbar that you can enable is the Notifications Toolbar.

B. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

C. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

D. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

正確答案: B

問題2

Digital Customer Service application configuration settings in json.cfg include which four options?

A. Default timezone

B. Knowledge management article links

C. Service request links

D. Default chat channel preferences

E. Product and category filtering

F. Default communication preferences

G. Default notification preferences

H. Knowledge management language locales

正確答案: B,C,E,H

問題3

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It is configured exclusively via the Engagement Cloud Security Console.

B. It does not require matching passwords between Engagement Cloud and DCS.

C. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

D. It enables anonymous users to search the DCS knowledge base.

正確答案: A,D

問題4

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. requires less work and effort

B. allows use of a simpler hierarchy

C. allows the display of a product hierarchy specifically for service purposes

D. allows you to use the same product hierarchy as sales

正確答案: A,D

問題5

Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

B. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.

C. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

D. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.

正確答案: A

問題6

Which three types of data are included in the interaction associated with a normal call flow?

A. Contact name

B. Channel

C. Start time of the call

D. Agent name

E. Service Request create date

正確答案: A,D,E

問題7

You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.

B. Disable the anonymous access option in your DCS application.

C. Configure your self-registrations so that they are automatically approved.

D. Configure the self-registrations to restrict registration to only existing Contacts.

正確答案: B,C,D

問題8

Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A. Adjust permissions on all customer's profiles.

B. Adjust the inbound message filters.

C. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.

D. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.

正確答案: C

最新的Oracle Engagement Cloud 2019 Implementations Essentials - 1Z1-1064免費考試真題

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