最新的Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials - 1Z1-1038免費考試真題

A. Load

B. Workspace

C. Return

D. Entry Point

E. Decision

F. Set Fields

A. The column name contains a punctuation.

B. The column name contains a dollar symbol.

C. The column name contains a space.

D. The column name starts with a lowercase alphabet.

E. The column name contains an underscore.

F. The column name starts with a number.

A. The change is reflected across all interfaces by default.

B. You need to copy and paste the source code across the multiple interfaces.

C. You need to use the export and import option.

D. You need to re-create the message template across the multiple interfaces.

A. Links can be created only between the parent levels of products, categories, and dispositions.

B. A leaf product's links are inherited from its parent product.

C. Links can be automatically created to categories and dispositions based on answers an incidents.

D. Product-category linking is independent of product-disposition linking.

E. Product-category linking restricts customers from searching on the Customer Portal.

A. Oracle provides support for all accelerators.

B. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.

C. The source files for all listed accelerators are available for download.

D. They
are available at http://www.oracle.com/technetwork.

E. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.

A. A customer updates contact details via the end-user pages.

B. An agent runs an incident report.

C. A customer adds more information to their incident via the end-user pages.

D. A customer creates an incident in the end user portal.

E. An agent edits contacts, incidents, organizations, or tasks.

F. An administrator compiles the rules engine.

G. An agent views the rule log.

H. An agent edits an opportunity.

I. An agent creates or edits an answer.

J. The rules engine is updated.

A. Database View

B. Data Set View

C. Layout View

D. Graphical View

E. Report View

F. Design View

A. Clicking Request Chat on the Live Media bar

B. Requesting Chat from File > Options > View Options

C. Configuring advanced routing

D. Deselecting the Pull Chat check box in the agent's profile

E. Fixing the chat workspace