最新的Oracle B2B Service 2021 Implementation Essentials - 1Z0-1064-21免費考試真題

A. If required, users can manually set the "Closed" status for a service request.

B. "Closed" status is set by an automaticjob after a specified number of days.

C. Users can reopen a service request when the status is set to "Closed".

D. Users can reopen a service request when the status is set to "Resolved".

E. "Customer working" is one of the five seeded status types.

A. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5

B. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.

C. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

D. You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.

A. Navigate to Setup andMaintenance > Service > Service Request > Manage Service Request Profile Options.

B. Lock the Profile Option for editing.

C. Select View > Detach.

D. Modify the Profile Value and save.

E. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.

F. Unlock and publish the new selected profilevalue.

A. It allows edits to dashboard pages.

B. It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.

C. It requires proper permissions to use the tools and additional permissions to edit the desired object.

D. In includes a preview option for all standard and custom object pages.

A. You can send an e-mail notification to specified recipients.

B. You will be required to code any new workflow actions in Groovy.

C. You can modify the workflow to update field values within the SR object.

D. You can generate tasks for the SR object from the workflow.

E. You can define the workflow to run when certain fields of the SRobject are changed.

F. You must make the changes using the Page Composer tool.

A. Verify that Eligible for Service is selected on the product item.

B. Validate that the product item is active and published.

C. Verify that Root Catalog is selected on the product groups.

D. Validate that AllowDuplicate is selected on the product item.

A. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

B. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is alsoavailable.

C. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

D. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.

A. Obtain the Change Password Link and add it to your DCS page.

B. Enablethe "Password Reset" option in the User Administration component.

C. Instruct users that they can only change their password by chatting with an agent.

D. Add the Password Reset component to your DCS application.