最新的Oracle 1Z0-1064-20免費考試真題

問題1

Digital Customer Service application configuration settings in json.cfg include which four options?

A. Default timezone

B. Knowledge management article links

C. Service request links

D. Default chat channel preferences

E. Product and category filtering

F. Default communication preferences

G. Default notification preferences

H. Knowledge management language locales

正確答案: B,C,E,H

問題2

Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.

B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

C. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.

D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.

正確答案: B

問題3

Which two are true characteristics about the lifecycle of a service request?

A. If required, users can manually set the "Closed" status for a service request.

B. Users can reopen a service request when the status is set to "Closed".

C. "Closed" status is set by an automatic job after a specified number of days.

D. Users can reopen a service request when the status is set to "Resolved".

E. "Customer working" is one of the five seeded status types.

正確答案: C,D

問題4

Which two are required to publish a completed Digital Customer Service (DCS) application?

A. system administrator approval

B. a single "publish" action to complete the task

C. nothing (DCS applications are always available to all users.)

D. moving the application to Staging and subsequently to Production status

正確答案: C,D

問題5

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A. Add fields from the advanced search functionality.

B. Create several personalized searches and create them to each other.

C. Grant the agent Administrator permissions to add new search filters.

D. Create a new search through the application composer.

正確答案: D

問題6

Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. The only Vertical Toolbar that you can enable is the Notifications Toolbar.

B. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

C. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

D. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

正確答案: B

問題7

A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A. Notes

B. Sales opportunities

C. Contacts

D. Service requests

E. Social network

正確答案: B,D,E

問題8

Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.

B. Lock the Profile Option for editing.

C. Unlock and publish the new selected profile value.

D. Select View > Detach.

E. Modify the Profile Value and save.

F. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.

正確答案: C,E,F

最新的Oracle B2B Service 2020 Implementation Essentials - 1Z0-1064-20免費考試真題

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