最新的Oracle 1Z0-1038免費考試真題

問題1

What are the three different types of pull policy for queues?

A. Strict Priority

B. Standard

C. Manual

D. First Due

E. Advanced

F. Round Robin

正確答案: A,C,D

問題2

Which two types of joins are available in analytics?

A. Intersection

B. Inner

C. Peripheral

D. Outer LTD) External

E. Internal

正確答案: B,D

問題3

A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A. Saturday 6 PM

B. Monday 10 AM

C. Tuesday 11 AM

D. Saturday 4 PM

正確答案: D

問題4

What are three required sections for Custom Process Models?

A. Test harness

B. Test script

C. Code containing integration with external systems

D. Footer

E. Code containing custom business logic

F. Header

正確答案: A,E,F

問題5

You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A. configuration settings

B. proactive chat widget

C. business rules

D. syndicate chat widget

正確答案: D

問題6

You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A. The column name contains a punctuation.

B. The column name contains a dollar symbol.

C. The column name contains a space.

D. The column name starts with a lowercase alphabet.

E. The column name contains an underscore.

F. The column name starts with a number.

正確答案: B,C,F

問題7

In which two scenarios would you use multiple interfaces?

A. When multiple languages need to be supported

B. When new business processes need to be supported other than the standard contact center

C. When you need multiple channels enabled such as email, chat, and web self-service

D. When your portal needs the support of different channels for login

E. When your business operates in different lines of business

正確答案: A,E

問題8

Which is an invalid data type?

A. Menu

B. Integer

C. Date/time

D. Float

E. Radio

F. Text area

G. Text field

正確答案: E

最新的Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials - 1Z0-1038免費考試真題

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