最新的IBM 000-652免費考試真題

問題1

Which steps are required for a service desk agent to view all service requests reported by user J.DOE?

A. Go to the Service Desk module, open the Global Search application, type J. DOE in the search field, and click Search.

B. Go to the Service Desk module, open the Service Requests application, type =. DOE in the Reported By field, and click Enter.

C. For security purposes, a default installation of IBM SmartCloud Control Desk allows service desk agents to see only service requests they have worked on.

D. Go to the Security module, open the Users application, open the J.DOE record, and navigate to Service Requests tab.

正確答案: B

問題2

Which application is used in IBM SmartCloud Control Desk V7.5 to configure an event that is triggered when a record is found that meets the conditions defined by an escalation point or workflow process?

A. Service Level Agreements

B. Actions

C. Automation Scripts

D. Activities and Tasks

正確答案: B

問題3

What does the Deployer's Workbench do?

A. It plans an IBM SmartCloud Control Desk deployment.

B. It manages authorized assets.

C. It deploys EAR files.

D. It manages configuration item spaces.

正確答案: D

問題4

Configuration items with relationships and configuration management processes can support many applications in IBM SmartCloud Control Desk V7.5. Which three application are likely to be supported? (Choose three.)

A. Incident

B. Service Request

C. Inventory

D. Change

E. Work Order

F. Workflow

正確答案: A,B,D

問題5

Most loggers are inactive by default and set to which mode level?

A. DEFAULT

B. ERROR

C. WARN

D. DEBUG

正確答案: B

問題6

Which IBM SmartCloud Control Desk V7.5 offering is appropriate for a customer needing only a Service Desk and simple change management?

A. Everyplace

B. Entry Edition

C. Service Provider

D. IBM SmartCloud Control Desk

正確答案: B

問題7

Which edition is included in the IBM SmartCloud Control Desk VMImage solution?

A. Entry Edition

B. Everyplace Edition

C. Full Edition

D. Service Provider Edition

正確答案: A

問題8

Which two activities are included in the scope of IT Asset management? (Choose two.)

A. Risk Management

B. Security Management

C. License Management

D. Configuration Management

E. Inventory Management

正確答案: C,E

問題9

When installing an enterprise solution, which edition of IBM SmartCloud Control Desk can be installed?

A. Only Service Provider Edition

B. Only Everyplace Edition

C. Any product edition

D. Only Entry Edition

正確答案: C

問題10

An end user is presented with fields to gather specific or additional data when creating a service request from the Self Service Center. Where are these fields presented to the service desk agent when working the ticket?

A. Service Request tab in the Details section

B. Activities tab

C. Solutions Details tab

D. Specification tab

正確答案: D

最新的IBM SmartCloud Control Desk V7.5 Fundamentals - 000-652免費考試真題

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