最新的IBM 000-591免費考試真題

問題1

Which technique is used to classify how well a product or solution meets IT asset and service management requirements?

A. architecture analysis

B. gap analysis

C. business process analysis

D. SWOT analysis

正確答案: B

問題2

What is a service owner responsible for?

A. Continual improvement of a service

B. Carrying out the service operation activities needed to support a service

C. Producing a balanced scorecard showing the overall status of all services

D. Designing and documenting a service

正確答案: A

問題3

A customer is planning to implement IBM SmartCloud Control Desk using IBM WebSphere Network Deployment and IBM DB2 as a middleware on an AIX operating system. Due to an expected number of concurrent user sessions, the customer is planning for three IBM WebSphere nodes and a single IBM DB2 node running on separated systems.
What should be recommended in case the customer needs a highly available configuration?

A. double the number of IBM WebSphere and IBM DB2 nodes

B. install IBM DB2 on a PowerHA (formerly HACMP) cluster

C. install IBM WebSphere and IBM DB2 on a PowerHA (formerly HACMP) cluster

D. switch the OS platform from AIX to Linux

正確答案: B

問題4

Why is the corporate vision and strategy important for a high level requirements document?

A. It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.

B. It provides an understanding of how current IT asset and service management processes support these requirements.

C. It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.

D. It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.

正確答案: C

問題5

Why is it necessary to document key stakeholders for a new IT asset and service management solution?

A. To evaluate license needs

B. To draw an organization chart

C. To identify Key Performance Indicators

D. To identify the decision makers

正確答案: D

問題6

Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?

A. A comprehensive IT asset and service management solution.

B. A proactive service level agreement modeling and enforcement solution.

C. An automated, self-service catalog for requesting end-to-end service provisioning.

D. An integrated accounting and procurement solution.

正確答案: A

問題7

A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A. Badly configured actions

B. Badly configured workflows

C. Badly configured processes

D. Badly configured cron tasks

正確答案: D

問題8

What are three valid delivery models for the IBM SmartCloud Control Desk? (Choose three)

A. On-premise traditional install

B. Google Cloud

C. Infrastructure as a Service

D. Software as a Service

E. VM Image

F. Amazon Cloud

正確答案: A,D,E

問題9

Which services attributes should be considered when analyzing the outcome for customer value?

A. people, products, and technology

B. objectives, metrics, and desired outcome

C. business objectives, IT objectives, and process metrics

D. desired outcome, supplier metrics, and IT objectives

正確答案: B

最新的IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 - 000-591免費考試真題

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