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最新的 IBM Certified BPM Analyst 000-275 免費考試真題：

問題 #1

A BPM analyst needs to make a change to the connections in the following process diagram. The order of activities needs to be changed so that "Grind Beans" is followed by "Brew Coffee". "Heat Milk" will come last after "Brew Coffee".

How should the BPM analyst make this change to the connection?

A. Click on the "Brew Coffee" activity and drag it onto the connection between "Grind Beans" and "Heat Milk"
B. Click on the connection between "Grind Beans" and "Heat Milk" and drag the connection arrow to "Brew Coffee".
C. Click on the connection between "Heat Milk" and "Brew Coffee" and drag the connection arrow to "Grind Beans"
D. Click on the "Grind Beans" activity and drag it onto the connection between "Heat Milk" and "Brew Coffee"

問題 #2

During the discovery phase of a BPM project, the BPM analyst is supposed to define the goal for the process. Which goal of a car company follows the guidelines of the Specific Measurable Achievable Relevant Time-bound (SMART) acronym?

A. Reduce fuel economy for newly released cars from 30 km/hr to 45 km/hr by August 31, 2016.
B. Increase production of car parts by July 31, 2014.
C. Increase the quality of North American cars by 5% in 2 weeks.
D. Reduce coal emissions in European car factories by 10%.

問題 #3

During the Process Discovery phase, the BPM analyst needs to schedule and plan for the Process Improvement and Discovery Workshop (PIDW). In planning the PIDW, what activities should the BPM analyst include on the agenda in addition to the following? 1. Prepare workshop participants. 2. Introduce BPM. 3. Identify business case overview. 4. Determine business impact.

A. 5. Document the business process.
6.Develop the solution approach.
7.Discuss findings and proposed solution.
B. 5. Document the business process inventory and roadmap.
6.Develop the solution approach.
7.Discuss detailed estimates.
C. 5. Demonstrate the business process playback.
6.Develop the use cases.
7.Discuss findings and proposed solution.
D. 5. Implement the business process.
6.Develop the use cases.
7.Discuss findings and proposed solution.

問題 #4

The Human Resources department has pre-selected 4 processes as candidates for BPM Implementation. They think all these 4 processes have equal business value. They hire a BPM analyst to identify 1 process for BPM Implementation. What questions must the BPM analyst ask in order to identify a process for implementing BPM.

A. 1. Does the process integrate with at least 3 systems?
2.Are tasks being communicated informally through emails and phone calls?
3.Is the same data entered multiple times into multiple systems?
4.Is there poor visibility into process performance?
B. 1. Does the process change frequently?
2.Are tasks being communicated informally through emails and phone calls?
3.Does this project have enough IT challenges?
4.Does the process integrate with at least 3 systems?
C. 1. Does the process change frequently?
2.Are tasks being communicated informally through emails and phone calls?
3.Is the same data entered multiple times into multiple systems?
4.Is there poor visibility into process performance?
D. 1. Is there poor visibility into process performance?
2.Does the process have ad-hoc events?
3.Is the same data entered multiple times into multiple systems?
4.Does this project have enough IT challenges?

問題 #5

During discovery, a process owner presents the BPM analyst with over 350 Key Performance Indicators (KPIs) determined by executive management based on the goals of the company. What action should the BPM analyst recommend to the process owner?

A. Use all of the KPIs in the process, since they are all relevant to the different business units of the company.
B. Use all of the KPIs in the process, since the executive team is expecting them to be implemented.
C. Use only the KPIs in the process that are time-based, since a primary business concern
is time.
D. Use only the KPIs in the process that support the ability to make decisions, since these are actionable.

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