最新的EXIN ITILFND_V4免費考試真題

問題1

Which value chain activity is concerned with the availability of service components?

A. Deliver and support

B. Obtain/build

C. Plan

D. Design and transition

正確答案: B

問題2

What term is used to describe whether a service will meet availability, capacity and security requirements?

A. Value

B. Warranty

C. Utility

D. Outcomes

正確答案: B

問題3

Which guiding principle says that it is not usually necessary to build something new?

A. Focus on value

B. Start where you are

C. Think and work holistically

D. Progress iteratively with feedback

正確答案: B

問題4

Which practice provides users with a way to get various requests arranged, explained and coordinated?

A. Service level management

B. Continual improvement

C. Service desk

D. Relationship management

正確答案: C

問題5

Which practice is MOST associated with the use of empathy to understand users?

A. Change enablement

B. Service level management

C. Continual improvement

D. Service desk

正確答案: D

問題6

Which practice provides a single point of contact for users?

A. Incident management

B. Service request management

C. Change control

D. Service desk

正確答案: D

問題7

Which practice forms a link between the service provider and the users of services?

A. Change enablement

B. Service level management

C. Problem management

D. Service desk

正確答案: D

問題8

What must always be done before an activity is automated?

A. Ensure the solution removes the need for human intervention

B. Check that the activity has already been optimized

C. Check that suitable new technology has been purchased

D. Ensure that DevOps has been successfully implemented

正確答案: B

問題9

What is the MOST LIKELY reason that incident management would need a temporary team to work together?

A. So users can resolve their own incidents with self-help

B. To escalate an incident to a supplier or partner

C. So customers and users are provided with timely updates

D. To resolve a complex or major incident

正確答案: D

問題10

What is a problem that has been analyzed but has not been resolved?

A. Incident

B. Event

C. Known error

D. Workaround

正確答案: C

問題11

Which statement about problems is CORRECT?

A. Problems are not related to incidents

B. Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis

C. Problems must be resolved quickly in order to restore normal business activity

D. Problem prioritization involves risk assessment

正確答案: D

問題12

What is used to link activities within the service value chain?

A. Service level agreements

B. Inputs, outputs and triggers

C. Service desk

D. Opportunity, demand and value

正確答案: B

問題13

Which BEST describes the purpose of the 'improve' value chain activity?

A. To make new and improved services and features available for use

B. To organize a major improvement initiative into several smaller initiatives

C. To ensure a shared understanding of the vision and improvement direction for all products and services

D. To continually improve all products and services across all value chain activities

正確答案: D

最新的EXIN ITIL 4 Foundation - ITILFND_V4免費考試真題

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