最新的EXIN ITILFND免費考試真題

問題1

Where should incident resolution targets to be documented?

A. A service level agreement (SLA.

B. A service description

C. The service portfolio

D. A request for change (RFC.

正確答案: A

問題2

Which describes an interface of incident management with service level management?

A. Creating a problem record

B. The status of faulty Cis

C. Incident workarounds

D. Incident response times

正確答案: D

問題3

What should the IT service continuity process primarily support?

A. All the services in the service portfolio

B. Mission critical services at peak business periods

C. Critical IT processes

D. Business continuity strategy

正確答案: D

問題4

Where should all master copies of controlled software and documentation be stored?

A. In the definitive software library

B. In the definitive production library

C. In the definitive security library

D. In the definitive media library

正確答案: D

問題5

What is the type of notification that should be sent when a threshold has been reached, something has changed or a failure has occurred?

A. A request for change

B. An emergency event

C. An alert

D. An emergency change

正確答案: C

問題6

Which of the following activities are performed by a service desk?
1 . Logging details of incidents and service requests
2 . Providing first-line investigation and diagnosis
3 . Restoring service
4 . Implementing all standard changes

A. 3 and 4 only

B. 2 and 4 only

C. All of the above

D. 1, 2 and 3 only

正確答案: D

問題7

Which of the following is service transition planning and support NOT responsible for?

A. Maintaining policies, standards and models for service transition activities and processes

B. Prioritizing conflicts for service transition resources

C. Coordinating the efforts required to manage multiple simultaneous transitions

D. Detailed planning of the build and test of individual changes

正確答案: D

問題8

Which of the following are sources of best practice?
1. Academic research
2. Internal experience
3. Industry practices

A. 1 and 2 only

B. 2 and 3 only

C. All of the above

D. 1 and 3 only

正確答案: C

問題9

Which of the following is the best definition of service management?

A. The ability to keep services highly available to meet the business needs

B. A set of specialized organizational capabilities for providing value to customers in the form of services

C. An internationally recognized methodology to provide valuable services to customers

D. A complete set of all the documentation required to deliver world class services to customers

正確答案: B

問題10

Which processes ensure the targets in the underpinning contracts are appropriate?

A. Service level management and availability management

B. Configuration management and service portfolio management

C. Supplier management and service level management

D. Design coordination and service level management

正確答案: C

最新的EXIN ITIL - Foundation - ITILFND免費考試真題

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