最新的ITIL 4 Strategist: Direct, Plan and Improve (DPI) - ITIL4-DPI免費考試真題
An organization is drafting a plan to achieve its strategic goals and is ensuring that they consider the involvement of all appropriate stakeholders at all levels in the organization.
Which guiding principle are they applying?
Which guiding principle are they applying?
正確答案: C
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The IT organization of a large company has an existing improvement programme. Individual IT divisions have fully embraced continual improvement. The business has seen areas of improved performance, but the improvements do not last long.
Which action BEST maintains long-term improvement?
Which action BEST maintains long-term improvement?
正確答案: A
說明：（僅 Fast2test 成員可見）
Which statement describes the influence of services on service consumers' outcomes, costs, and risks?
正確答案: C
說明：（僅 Fast2test 成員可見）
A service provider has experienced a number of problems with their cloud storage service that have caused service outages. Problem management has successfully identified the cause of each incident, but further improvements to the service are considered necessary.
Which is the BEST example of using the 'continual improvement model' to guide improvements to the service?
Which is the BEST example of using the 'continual improvement model' to guide improvements to the service?
正確答案: A
說明：（僅 Fast2test 成員可見）
A manager is planning which interfaces will be needed across the value stream when a new service is created.
Which of these steps should be carried out FIRST?
Which of these steps should be carried out FIRST?
正確答案: B
說明：（僅 Fast2test 成員可見）