最新的EXIN ITIL免費考試真題

問題1

Which practice establishes a channel between the service provider and its users?

A. Change enablement

B. Supplier management

C. Service desk

D. Relationship management

正確答案: C

說明：（僅 Fast2test 成員可見）

問題2

Which of the following is included in the purpose of the 'continual improvement' practice?

A. The reduction of the likelihood and impact of incidents

B. The alignment of the organization's practices and services with changing business needs

C. The restoration of normal service operation as quickly as possible

D. The establishment of links between the organization and its stakeholders at strategic and tactical levels

正確答案: B

說明：（僅 Fast2test 成員可見）

問題3

Which processes are responsible for the regular review of underpinning contracts?

A. Supplier management and change management

B. Supplier management and service level management

C. Availability management and service level management

D. Supplier management and availability management

正確答案: B

問題4

Which are phases of the release and deployment process?
1. Release build and test
2. Review and close
3. Categorize and record
4. Change authorization and schedule

A. 1 and 2

B. 3 and 4

C. 2 and 4

D. 1 and 3

正確答案: A

問題5

An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?

A. Keep it simple and practical

B. Focus on value

C. Collaborate and promote visibility

D. Start where you are

正確答案: C

問題6

Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

A. Monitoring and event management

B. Incident management

C. Service level management

D. IT asset management

正確答案: C

說明：（僅 Fast2test 成員可見）

問題7

Which is included in the purpose of the 'improve' value chain activity?

A. Ensuring the continual improvement of practices across all value chain activities

B. Ensuring a shared understanding of the improvement direction for services across the organization

C. Ensuring continual engagement and good relationships with all stakeholders

D. Ensuring that services continually meet expectations for quality, costs, and lime to market

正確答案: A

說明：（僅 Fast2test 成員可見）

問題8

What can a service remove from the consumer and impose on the consumer?

A. Asset

B. Cost

C. Utility

D. Outcome

正確答案: B

問題9

What should be considered as part of the 'partners and suppliers' dimension?

A. The level of integration and formality involved in the relationships between organizations

B. The required skills and competencies of teams and individual members of the organization

C. The activities, workflows, controls and procedures needed to achieve the agreed objectives

D. The information created, managed and used in the course of service provision and consumption

正確答案: A

問題10

Which statement about 'continual improvement' is CORRECT?

A. A single team should carry out 'continual improvement' across the organization

B. Everyone in the organization is responsible for some aspects of 'continual improvement'

C. All improvement ideas should be logged in a single 'continual improvement register'

D. 'Continual improvement' should have minimal interaction with other practices

正確答案: B

問題11

Which dimension includes a workflow management system?

A. Value streams and processes

B. Information and technology

C. Organizations and people

D. Partners and suppliers

正確答案: A

問題12

What considerations influence the supplier strategy of an organization?

A. Corporate culture of the organization

B. Level of formality

C. Type of cooperation with suppliers

D. Contracts and agreements

正確答案: A

最新的EXIN ITIL Foundation (V4) - ITIL免費考試真題

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