最新的ITIL 4 Specialist: Create, Deliver and SupportExam - ITIL-4-Specialist-Create-Deliver-and-Support免費考試真題
An internal service provider of a large retail organization is working on a major update of the self-checkout terminals used in the supermarkets. The update includes new hardware, software, and integration with a new card payment system. How should the service provider ensure that the update is sufficiently tested?
正確答案: C
說明：（僅 Fast2test 成員可見）
An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?
Which sourcing model should they use?
正確答案: B
說明：（僅 Fast2test 成員可見）
A service operations team monitors a critical service. They receive thousands of events every day, and operators are trained, so they know which events require a response. Sometimes they miss an important event, and this causes service level targets to be breached. What is the BEST approach to resolve this issue?
正確答案: C
說明：（僅 Fast2test 成員可見）
A mobile app development company has implemented a new strategy in its software development process.
Instead of large, infrequent updates, it now releases smaller updates every two weeks. These updates are shaped by regular user reviews and suggestions, which the company actively seeks and incorporates into each new version. Which guiding principle is this approach MOST closely aligned with?
Instead of large, infrequent updates, it now releases smaller updates every two weeks. These updates are shaped by regular user reviews and suggestions, which the company actively seeks and incorporates into each new version. Which guiding principle is this approach MOST closely aligned with?
正確答案: D
說明：（僅 Fast2test 成員可見）
To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream.
Which improvement is MOST LIKELY to improve the entire value stream?
Which improvement is MOST LIKELY to improve the entire value stream?
正確答案: C
說明：（僅 Fast2test 成員可見）
How should roles and competencies be managed to adapt to rapid technological changes and market demands?
正確答案: B
說明：（僅 Fast2test 成員可見）
A user has logged an incident saying that transactions via the company website are very slow. The service desk team does not have the skills needed to investigate this. There are many different teams that this could be escalated to, including a web server team, an application team, an infrastructure team, and a performance management team.
Which is the BEST approach for the service desk to use for escalating this incident?
Which is the BEST approach for the service desk to use for escalating this incident?
正確答案: D
說明：（僅 Fast2test 成員可見）
When verifying that an incident has been resolved, which is an example of value as perceived by a user?
正確答案: D
說明：（僅 Fast2test 成員可見）