最新的Peoplecert ITIL 4 Specialist: Business Relationship Management - ITIL-4-BRM免費考試真題
Which BEST describes the service relationship journey?
正確答案: A
說明：（僅 Fast2test 成員可見）
A parent is authorizing the purchase of a cell phone for her child. What role is the parent assuming?
正確答案: A
說明：（僅 Fast2test 成員可見）
A small organization's problem management practice has been assessed at capability level 2, with only one criterion met at level 3.
Which TWO factors should this organization consider MOST in the context of the
"Where do we want to be?" step in the continual improvement model?
1. The costs and time required to achieve level 3
2. How to achieve level 5 for the practice
3. The impact of missing capabilities on the business
4. How to improve all four dimensions of service management at once
Which TWO factors should this organization consider MOST in the context of the
"Where do we want to be?" step in the continual improvement model?
1. The costs and time required to achieve level 3
2. How to achieve level 5 for the practice
3. The impact of missing capabilities on the business
4. How to improve all four dimensions of service management at once
正確答案: D
說明：（僅 Fast2test 成員可見）
Part of an organization's strategy is to use consumer feedback as part of the service quality measurement and reporting. The business relationship management (BRM) practice is an important component of that strategy, and an objective has been set to automate, as much as possible, the collection and analysis of feedback. Given this objective, what is the minimum target capability level the organization should set for this practice?
正確答案: D
說明：（僅 Fast2test 成員可見）
Which activity is the responsibility of the 'sponsor' role?
正確答案: A
說明：（僅 Fast2test 成員可見）