最新的Huawei H21-287_V1.0免費考試真題

問題1

In a multi-site AICC deployment with active-active data centers, which database replication method provides the lowest Recovery Point Objective (RPO) by synchronously writing transactions to both locations?

A. Scheduled backup restoration

B. Snapshot replication

C. Asynchronous log shipping

D. Synchronous mirroring

正確答案: D

問題2

When proposing an AICC solution to replace a legacy system, which non-functional requirement is often the most difficult and costly to meet for a large, established contact center?

A. The ability to make outbound calls.

B. The support for a specific language.

C. The integration with a multitude of existing backend systems (CRM, ERP, etc.).

D. The color scheme of the agent desktop.

正確答案: C

問題3

In a contact center using AICC, which metric, when correlated with First Call Resolution (FCR), provides the strongest indicator of long-term customer satisfaction?

A. Agent occupancy rate

B. Customer Satisfaction (CSAT) score

C. Number of calls per agent

D. Average Handle Time (AHT)

正確答案: B

問題4

The "Average Handle Time (AHT)" metric is composed of which three elements?

A. Talk Time + Hold Time + After-Call Work Time

B. Queue Time + Talk Time + Wrap-up Time

C. Answer Time + Consultation Time + Disposition Time

D. Ring Time + Talk Time + Transfer Time

正確答案: A

問題5

What is the critical security risk if the AICC UAP is deployed as a web application without enforcing HTTPS
/TLS encryption?

A. Agent login credentials and customer data transmitted could be intercepted.

B. Voice quality may be reduced.

C. The IVR prompts will not play correctly.

D. Call recording functionality will be disabled.

正確答案: A

問題6

When calculating the bandwidth requirements for a remote AICC agent working from home, which factor is most critical beyond the voice codec itself?

A. The brand of the agent's headset.

B. The time of day the agent works.

C. The overhead of VPN tunneling and the potential for packet loss on the home internet connection.

D. The operating system of the agent's computer.

正確答案: C

問題7

In the context of AICC, what does "ACD" stand for?

A. Agent Call Desk

B. Automated Call Director

C. Automatic Call Distributor

D. Audio Codec Device

正確答案: C

最新的Huawei HCSP-Presales-Service(AICC) V1.0 - H21-287_V1.0免費考試真題

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