最新的Genesys Cloud CX: Scripting Certification - GCX-SCR免費考試真題

A. Start Page

B. Script Page

C. Home Page

A. Use a component template when you create a new script.

B. A script template contains a single saved component such as text, or a layout of components such as a horizontal stack container.

C. Component templates are parts of a page that you can reuse in other scripts.

D. Script templates are entire scripts that have been packaged for reuse.

A. Matches the interaction to the first available agent who has all of the requested skills.

B. Looks for the first available agent and ignores any skill requirements.

C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.

A. False

B. True

A. False

B. True

A. Visual controls

B. Navigational Aids

C. Reports

D. Editor

E. Text

F. Graphics

A. Matches the interaction to the first available agent who has all of the requested skills.

B. Looks for the first available agent and ignores any skill requirements.

C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.