最新的Salesforce Field-Service-Consultant免費考試真題

問題1

A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, theTechnician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur?
Choose 3 answers

A. The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.

B. The Complex Work Visualforce page is added to the Service Appointments page

C. The Same Resource and Same Day fields appear on the Service Appointments page layout.

D. A dependency has been created between the two appointments and the start times are the same.

E. The Dependency Type is set to Start After Finish and Same Day on the first service appointment in thedependency.

正確答案: A,C,E

說明：（僅 Fast2test 成員可見）

問題2

universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways aConsultant can configure maintenance plans to meet the requirements?
Choose 2 answers

A. Auto generate work order with 14-day generation time frame

B. Associate work type called site to maintenance plan

C. Associate a required skill call site visits to maintain plans

D. Auto generate work order with a 14 days generation horizon

正確答案: A,D

說明：（僅 Fast2test 成員可見）

問題3

Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs toalso update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?

A. Quick Actions that launcha Flaw on Cases, WorkOrders and Service Appointments with required fields.

B. Process Builder on Case to update the Service Appointment and Work Order.

C. oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.

D. Lightning Component with required fields to update the Case, Work Order and Service Appointment.

正確答案: C

說明：（僅 Fast2test 成員可見）

問題4

One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?

A. Service Territory Members

B. Service Appointments

C. Service Territories

D. Accounts

正確答案: D

說明：（僅 Fast2test 成員可見）

問題5

Which three objects are associated to the Work Type? Choose 3 answers

A. Resources

B. Skill Requirements

C. Products Required

D. Service Appointments

E. Articles

正確答案: B,C,D

說明：（僅 Fast2test 成員可見）

問題6

Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?

A. 100 contractors100 contractors

B. 25 contractors75 contractors25 contractors

C. 25 contractors100 contractors

正確答案: B

說明：（僅 Fast2test 成員可見）

問題7

Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource Licenseand Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

A. Assign a Field Service Mobile License to the user.

B. Modify the user record.

C. Modify the user's Profile.

D. Update Public Group membership.

正確答案: C

說明：（僅 Fast2test 成員可見）

問題8

Universal Containers wants to implement Service LevelAgreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers

A. Milestones for Work Orders can be configured in Setup.

B. A new Entitlement Process requires selecting a single Entitlement Process Type.

C. A single Milestone can be added to both Case and Work Order Entitlement Processes.

D. Milestones for Work Orders can be set up from the metadata API.

E. An Entitlement Process must be applied to both Cases and Work Orders.

正確答案: A,B,D

說明：（僅 Fast2test 成員可見）

問題9

The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers

A. Select a Service Appointment from the list and use the "Schedule" action.

B. gy Select a ServiceAppointment from the list, use the "Candidates" action, and select the best time slot.

C. Select multiple Service Appointments from the list and bulk schedule them.

D. Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.

E. Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."

正確答案: A,B,C

說明：（僅 Fast2test 成員可見）

問題10

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.
How should the callout for multiple panels be treated in Salesforce?

A. Create an asset hierarchy with each installed product as a child asset in the hierarchy.

B. Create a work order hierarchy with each installed product as a child work order.

C. Create a work order for each installed product and a work order dependency to assign to the same resource.

D. Create a work order with a work order line item for eachinstalled product.

正確答案: D

說明：（僅 Fast2test 成員可見）

問題11

Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the SalesforceField Service mobile app.
What should a Consultant recommend to control their Technicians' view?

A. Visualforce Pages

B. Mini-Page Layouts

C. Field Sets

D. Page Layouts

正確答案: C

說明：（僅 Fast2test 成員可見）

問題12

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.
How can this be configured?

A. Ensure the Resource's Address is in the same Territory as the Service Appointments.

B. Mark the Service Territory's Resources as Required on the Service Appointments.

C. Include the Match Territory WorkRule in the Scheduling Policy.

D. Include the Resource Availability Work Rule in the Scheduling Policy.

正確答案: C

說明：（僅 Fast2test 成員可見）

問題13

A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?

A. Estimated travel time, minimize travel

B. Travel speed unit, actual travel time

C. Minimum grade, default operating hour

D. Street level routing, Default travel speed

正確答案: D

說明：（僅 Fast2test 成員可見）

問題14

Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers

A. Auto-generate Work Orders with a 14 daya Generation Timeframe.

B. Auto-generate Work Orders with a 14 day Generation Horizon.

C. Associate a Required Skill called Site Visit to aMaintenance Plan.

D. Associate 2 Work Type called Site Visit to a Maintenance Plan

正確答案: A,B

說明：（僅 Fast2test 成員可見）

問題15

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.
What should the consultant recommend to meet this requirement?

A. Designate a Skill-based resource to the Work Order.

B. Include the Required Resource work type in Scheduling Policies.

C. Configure an account preference on the Service Resource record.

D. Assign a Preferred status Resource Preference to the Account.

正確答案: D

說明：（僅 Fast2test 成員可見）

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