最新的SAP C_C4H56I_34免費考試真題

問題1

Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

A. At least one registered product must be assigned to the installed base.

B. The installed base must be set to active status.

C. A customer needs to be assigned to the installed base.

D. An active service contract must be added to the installed base.

正確答案: B,C

說明：（僅 Fast2test 成員可見）

問題2

Which tool can you use to rename the cases facet?

A. Adaptation tool

B. Workflow with action type field update

C. Page layout

D. Language adaptation tool

正確答案: D

說明：（僅 Fast2test 成員可見）

問題3

You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

A. Assign an employee to several organizational units.

B. Make sure that each organizational unit can have only one function at a time.

C. Use the Reporting Line function for selection.

D. Make sure an organizational node can only be set up with a replication process from the back end.

正確答案: A,C

說明：（僅 Fast2test 成員可見）

問題4

Which capability ensures service agents send e-mail responses with the correct corporate branding?

A. Determination rules

B. E-mail templates

C. Workflow rules

D. Autoflow

正確答案: B

說明：（僅 Fast2test 成員可見）

問題5

Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.

A. Employee role

B. Business role

C. User profile

D. Security policy

正確答案: A,B

說明：（僅 Fast2test 成員可見）

問題6

To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Registered products

B. Response templates

C. Service levels

D. Accounts

正確答案: C,D

說明：（僅 Fast2test 成員可見）

問題7

Which categories can you use when creating a service catalog in SAP Service Cloud Version 2? Note:
There are 2 correct answers to this question.

A. Category

B. Subcategory

C. Incident category

D. Cause category

正確答案: A,B

說明：（僅 Fast2test 成員可見）

問題8

How can you trigger an event notification based on a specific condition?

A. Configure autoflow

B. Implement SDK logic

C. Configure event management

D. Configure integration setting

正確答案: A

說明：（僅 Fast2test 成員可見）

問題9

How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.

A. Manually by navigating into the Customer Hub app from the menu

B. Manually by performing a customer identification via Agent Desktop

C. Automatically when there is an incoming phone call

D. Automatically when an incoming phone call from a known customer is accepted

正確答案: A,D

說明：（僅 Fast2test 成員可見）

最新的SAP Certified Application Associate - SAP Service Cloud Version 2 - C_C4H56I_34免費考試真題

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