最新的ServiceNow CIS-CSM免費考試真題

問題1

Which feature enables employees to request support for themselves and for external customers?

A. Contributor Users

B. Business Locations

C. Account Management

D. Responsibility Definitions

正確答案: A

問題2

A customer service agent wants to escalate an account but is unable to use the Escalate Account related link on the Account form. What could be the reasons why the customer service agent is not able to use it? (Choose two.)

A. The parent account of the account to be escalated is not active

B. The customer service agent is not assigned with the escalation requester role

C. The account already has an open escalation record

D. No escalation approval flow is configured

正確答案: B,C

問題3

When are child cases updated from the parent case?

A. When the Sync scheduled job runs

B. Scheduled Job

C. Automatically upon update of parent

D. Clicking on the Child Sync UI

正確答案: C

問題4

For security purposes certain roles cannot be assigned to a group or individual at the same time. Which of me following two roles would be restricted?

A. snc_internal and sn_customerservice_agent

B. snc_intemai and snc_external

C. snc_external and sn_customerservice.customer

D. snc_internal and sn_customerservice.consumer_agent

正確答案: B

問題5

When implementing Knowledge Product Entitlements, what is enabled when activating the Enable access control of Knowledge Articles system property?

A. Allows access to multi-product line knowledge articles

B. Allows access to knowledge articles that are related to entitlements owned by a customer

C. Allows access to knowledge articles that are related to products owned by a customer

D. Allows access to knowledge articles based on customer's security access

正確答案: C

問題6

Which one is NOT a dependency for the Customer Service Plugin?

A. Task Activities

B. Skills Management

C. Openframe

D. Communities

正確答案: D

問題7

When implementing Knowledge Product Entitlements, what is enabled when activating the Enable access control of Knowledge Articles system property?

A. Allows access to multi-product line knowledge articles

B. Allows access to knowledge articles that are related to entitlements owned by a customer

C. Allows access to knowledge articles that are related to products owned by a customer

D. Allows access to knowledge articles based on customer's security access

正確答案: C

問題8

What module is used to create Case Record Producers?

A. Edit Records

B. Record Producers

C. Case Record Producers

D. Maintain Records

正確答案: B

問題9

What is the benefit of a phased release approach?

A. More time to develop stories

B. Team members schedules are able to synchronize

C. Delivery of core functionality quickly

D. Working across multiple systems of record

正確答案: C

問題10

Which service catalogs are available in the base instance customer portals?
Choose 2 answers

A. Consumer Service

B. Customer Service

C. Partner Service

D. Product Service

正確答案: A,B

問題11

When configuring email in Communication Channels, how many outgoing email addresses are supported?

A. Unlimited

B. Three

C. Two

D. One

正確答案: D

問題12

What is a supported external customer that, in turn, sells to and supports one or more customers?

A. Account

B. Partner

C. Contact

D. Consumer

正確答案: B

問題13

If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)

A. Zboot the instance

B. Remove the Demo Data via a HI Request

C. Disable the Case Interceptor

D. Clone back to this instance from a valid instance

正確答案: B,D

說明：（僅 Fast2test 成員可見）

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