最新的Salesforce Certified Agentforce Specialist (AI-201) - Agentforce-Specialist免費考試真題
Cloud Kicks uses a third-party agent for research and an Agentforce agent for customer service.
Which purpose-built protocol allows cross-vendor agents to communicate?
Which purpose-built protocol allows cross-vendor agents to communicate?
正確答案: A
說明：（僅 Fast2test 成員可見）
Universal Containers has been building an agent using Canvas. It has created an "Issue Refund" action.
Business rules dictate that refunds can only be issued if the customer's Account Tier is "Platinum." Currently, the agent relies on its system instructions to check the tier, but it occasionally hallucinates authorization and attempts to call the refund action for Standard customers, resulting in backend errors.
How should the Agentforce Specialist use filters to deterministically ensure the agent cannot process the
"Issue Refund" action unless the customer meets the criteria?
Business rules dictate that refunds can only be issued if the customer's Account Tier is "Platinum." Currently, the agent relies on its system instructions to check the tier, but it occasionally hallucinates authorization and attempts to call the refund action for Standard customers, resulting in backend errors.
How should the Agentforce Specialist use filters to deterministically ensure the agent cannot process the
"Issue Refund" action unless the customer meets the criteria?
正確答案: B
說明：（僅 Fast2test 成員可見）
Universal Containers is rolling out a new generative AI initiative.
Which Prompt Builder limitations should the Agentforce Specialist be aware of?
Which Prompt Builder limitations should the Agentforce Specialist be aware of?
正確答案: A
說明：（僅 Fast2test 成員可見）
Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data.
Which audit data is available using the Einstein Trust Layer?
Which audit data is available using the Einstein Trust Layer?
正確答案: A
說明：（僅 Fast2test 成員可見）
What is the primary advantage of creating an individual retriever instead of the default retriever?
正確答案: A
說明：（僅 Fast2test 成員可見）
Universal Containers wants to ensure that its AI agent's responses consistently reflect the company's unique brand voice and specific quality standards beyond simple pass or fail checks.
How should the Agentforce Specialist configure the Testing Center to evaluate this specific criteria?
How should the Agentforce Specialist configure the Testing Center to evaluate this specific criteria?
正確答案: C
說明：（僅 Fast2test 成員可見）
Choose 1 option.
Cloud Kicks wants to integrate its agent with its custom website. The goal is for customers to interact with the custom agent chat interface.
Which approach provides the framework for the custom web application to communicate with the agent?
Cloud Kicks wants to integrate its agent with its custom website. The goal is for customers to interact with the custom agent chat interface.
Which approach provides the framework for the custom web application to communicate with the agent?
正確答案: B
說明：（僅 Fast2test 成員可見）
An Agentforce is creating a custom action for Agentforce.
Which setting should the a ensure the action performs as expected?
Which setting should the a ensure the action performs as expected?
正確答案: A
說明：（僅 Fast2test 成員可見）
Universal Containers' current AI data masking rules do not align with organizational privacy and security policies and requirements.
What should An Agentforce recommend to resolve the issue?
What should An Agentforce recommend to resolve the issue?
正確答案: B
說明：（僅 Fast2test 成員可見）
A data scientist needs to view and manage models in Einstein Studio, and also needs to create prompt templates in Prompt Builder. Which permission sets should an Agentforce Specialist assign to the data scientist?
正確答案: A
說明：（僅 Fast2test 成員可見）
Which useful metrics does Agentforce Observability provide to a customer service team related to a Customer Service Agent?
正確答案: C
說明：（僅 Fast2test 成員可見）
Universal Containers implemented Agent for its users.
One user complains that Agent is not deleting activities from the past 7 days.
What is the reason for this issue?
One user complains that Agent is not deleting activities from the past 7 days.
What is the reason for this issue?
正確答案: A
說明：（僅 Fast2test 成員可見）
Universal Containers operates in a regulated industry and has deployed an Agentforce customer service agent handling thousands of interactions per week. The operations team notices that a significant number of conversations are resulting in unexpected escalations, but cannot identify which agent subagents, formerly known as topics, or actions are consistently underperforming or misconfigured. Which Agentforce feature allows the team to cluster interaction patterns, identify performance gaps across sessions, and apply quality scoring to pinpoint where the agent's configuration needs improvement?
正確答案: A
說明：（僅 Fast2test 成員可見）
A service manager wants to use Salesforce Prompt Builder to help agents summarize customer case notes after a support call. The summary should:
Capture the customer's issue, troubleshooting steps taken, and next actions.
Be no longer than five sentences.
Use plain language with no technical jargon.
If no next action is identified, the summary should explicitly state "No next action required." Which key prompt constructs meet this requirement?
Capture the customer's issue, troubleshooting steps taken, and next actions.
Be no longer than five sentences.
Use plain language with no technical jargon.
If no next action is identified, the summary should explicitly state "No next action required." Which key prompt constructs meet this requirement?
正確答案: B
說明：（僅 Fast2test 成員可見）