最新的Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation - 6201.1免費考試真題
A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?
正確答案: B
What is the term of an extension that routes calls to specific vector?
正確答案: D
In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?
正確答案: A
說明：（僅 Fast2test 成員可見）
CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?
What must he do to reset a password in CMS?
正確答案: A
Which Communication Manager SAT command provides a list of vectors that contain a specific variable?
正確答案: D
說明：（僅 Fast2test 成員可見）
The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?
What is the major difference that could affect call data?
正確答案: B