最新的Cisco Advanced Administration and Reporting of Contact Center Enterprise - 500-443免費考試真題

A. Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.

B. Local CTI Port is good enough for logged-in Mobile Agent and full functionality.

C. iBoth RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.

D. Remote CTI Port DM is used oy the agent at loom and is where callers are routed when this agent is selected

A. The WB ermine service should be in Service.

B. An agent needs to log in.

C. The Dialer should be configured.

D. CVP Call service needs to be restarted.

A. https://<wb IP or hostname>/cceadmin

B. https://<wb IP or hostname>/appadmin

C. https://<wb IP or hostname>/wb

D. https://<wb IP or hostname>/ccmadmin

A. The WB will drop the call.

B. The WB will ask the ICM script for instruction.

C. It invokes a comprehensive application in the Virtual Voice Browser.

D. The WB will check if a media server is set up or not.

E. The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB

A. Precision queue

B. Call Type, which in turn points to a scheduled Routing Script

C. Skill group

D. Media Server

A. IVRA/RU PG

B. WB

C. CU1C

D. AW/HDS/DDS

A. TAP1

B. JTAPI

C. SIP

D. IH323