最新的Cisco 500-440免費考試真題

問題1

With Cisco Unified Contact Center Enterprise, what is the maximum number of skill groups in a Cisco Finesse Queue gadget?

A. 15

B. 20

C. 100

D. 50

正確答案: D

問題2

In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)

A. Queue the call and play a message, then release the call.

B. Transfer the call to the Cisco Unified Communications Manager hunt group.

C. Send a Release Message to the routing client.

D. Terminate the call with a Dialog Fail or RouteEnd.

E. Treat the call with Dialed Number Default Label.

F. Transfer calls to an available IVR port.

G. Offer Courtesy Callback to the caller, then terminate the call.

H. Treat the call with System Default Label.

正確答案: C,D,E,H

問題3

For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ringback during transfer to agent for a scenario that involves SIP trunks?

A. replaces header script

B. transformation script

C. association script

D. normalization script

正確答案: D

問題4

Which two features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose two.)

A. secure communication using flow around mode

B. record calls by forking the media

C. load balancing outbound calls

D. normalize SIP messages using SIP profiles

E. Silent Monitor inbound voice calls

正確答案: C,D

問題5

Which setup is correct when you configure Cisco UCS B-Series VICs to reach the Fabric interconnect switches for Cisco Unified Contact Center Enterprise (UCCE) on Cisco UCS B-Series deployments?

A. Disable this Fabric Failover when the connected upstream network is operating in a Disjointed Layer 2 domain.

B. Enable this Fabric Failover only when the UCS B FI connects to a Common Layer 2 domain in upstream Network.

C. Disable the Fabric Failover option.

D. Enable Fabric Failover as an extra redundancy measure so that traffic from the UCS B-Series blade has the HA paths.

正確答案: C

問題6

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

A. Standalone Cisco Unified CVP with ICM Lookup label.

B. Unified ICM sends Unified CVP a routing label with a format of rfXXXX

C. Direct Refer transfer using label works only if Send to VRU node is NOT used before the Refer.

D. Router requery on a failed SIP Refer transfer where the survivability service is not handling the SIP Refer request

E. SIP trunk alternate destination routing (ADR) must be disabled for REFER.

F. An application-controlled alternative is to set an ECC variable (user.sip.refertransfer) to the value y in the Unified ICM script.

正確答案: A,D,F

說明：（僅 Fast2test 成員可見）

問題7

Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the Courtesy Callback feature?

A. Billing, CallbackEntry, CallbackWait

B. BillingQueue, Callback Engine, CallbackEntry

C. BillingQueue, CallbackEntry, CallbackWait

D. BillingQueue, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait

E. BillingQueue, Callback Engine, CallbackEntry, CallbackBilling, CallbackWait

F. Billing, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait

正確答案: C

問題8

Which option describes the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise?

A. Cisco Unified Outbound Dialer reduces agent capacity by a factor of four-each outbound port is equivalent to four agents on the peripheral gateway.

B. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33-each outbound port is equivalent to 1.33 agents on the peripheral gateway.

C. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 15-each outbound port is equivalent to 15 agents on the peripheral gateway.

D. Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.

正確答案: B

問題9

Cisco Unified Contact Center Enterprise uses Cisco Unified Customer Voice Portal in comprehensive mode.
The customer estimates the peak inbound traffic to be 20 CPS, and that they have 10% transfer calls and 10% Courtesy Callback. They need to deploy SIP proxy. How many minimum SIP invites should be used to size the SIP proxy?

A. 22 invites/sec

B. 88 invites/sec

C. 96 invites/sec

D. 24 invites/sec

正確答案: B

最新的Cisco Designing Cisco Unified Contact Center Enterprise - 500-440免費考試真題

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