最新的Avaya 3313免費考試真題

問題1

When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?

A. 200 Ringing

B. 200 ACK

C. 180 ACK

D. 180 Ringing

正確答案: B

問題2

In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?

A. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.

B. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.

C. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.

D. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and createauto-responses based on the most frequently-occurring e-mail contact topics in the report.

正確答案: A

問題3

The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)

A. Clear call from the utility and from Real-TIME Display Report.

B. View only those calls that are waiting in queue.

C. Disconnect the call if one is present in the system.

D. View all calls

正確答案: A,B,C

問題4

Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.
From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)

A. Verify that the DNs configured on the telephone are configured as addresses in CCT.

B. Verify that the domain account has at least one address assigned in CCT.

C. Verify that the CDNs configured on the telephone are configured as addresses in CCT.

D. Verify that the domain account AAD is running under is configured in CCT.

正確答案: A,C,D

問題5

The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)

A. Shutdown or Start up Contact Center

B. Enable/Disable High Availability (HA) Switchover

C. Start or Stop High Availability (HA) System

D. Display status of component services

正確答案: D

問題6

Firewalls are a key part of keeping networked computers safe and secure.
Which three statements regarding Avaya Aura Contact Center (AACC) and firewalls are true? (Choose

A. With every Service Pack, AACC installs a firewall policy which opens up the ports for an AACC solution to communicate and function.

B. If required you can import an AACC Firewall Policy.

C. AACC host-based firewalls can typically cause issues unless they are properly imported.

D. Download and install Microsoft security patches to AACC servers as patches become available.

正確答案: B,C,D

問題7

You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?

A. Manager Administration configuration > CCMA User Migration

B. CCMA >User agent

C. CCMA > User Logins

D. Manager Administration > User accounts

正確答案: B

最新的Avaya Aura® Contact Center Maintenance and Troubleshooting - 3313免費考試真題

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