最新的Oracle Service Center 2022 Implementation Professional - 1z0-1038-22免費考試真題

A. Creating an incident

B. Calling an add-in

C. Calling a URL

D. Firing a named event

E. Inserting another guide

A. Custom fields

B. Incident thread fields

C. Merge fields

D. Conditional fields

A. f2, f5, f1, f3, f4

B. f1, f2, f4, f3, f5

C. f2, f5, f3, f1, f4

D. f1, f2, f5, f3, f4

E. f5, f2, f3, f4, f1

A. It is a profile setting that must be enabled for a profile.

B. It is a setting that must be enabled at the interface level.

C. It allows an agent desktop to log in to the application without any add-ins.

D. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.

E. It allows an agent desktop to log in to the application with local add-in files.

A. onsaveclose ()

B. enclose ()

C. onbeforesave ()

D. onrefresh()

E. aftersave()

F. ondataupdated()

A. The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.

B. The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.

C. The profile to which the agent is assigned does not have the incident workspace assigned.

D. The profile to which the agent is assigned does not have the Interface Access check box selected.

E. The profile to which the agent is assigned does not have a navigation set assigned.

A. Using the like operator instead of the complex expression operator

B. Filtering on standard fields that are indexed

C. Using the complex expression operator instead of the like operator

D. Using index custom fields as filters

E. Configuring many-to-many joins

F. Filtering on simple columns and not on expressions

G. Providing default values for runtime filters

H. Using outer joins rather than inner joins when possible

I. Filtering on expressions and not on simple columns

J. Using fixed filters whenever possible

K. Providing values for runtime filters

A. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.

B. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.

C. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.

D. Techmail is responsible for pulling emails from single or multiple mailboxes.

E. The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.

A. It can be associated with incidents directly.

B. It is widely used in Business-to-Business scenarios.

C. It is required to create an incident.

D. It has a one-to-one relation with contacts.

E. It has a one-to-many relation with contacts.

A. Custom fields

B. Incident thread fields

C. Merge fields

D. Conditional fields