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問題 #1

A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.
A resource within that bucket - John Smith - has no individual work skills designated on his resource record in Oracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.
Which statement is correct regarding how routing handles work skill matches in this situation?

A. Routing will not assign that activity to John Smith due to a work skills mismatch.
B. Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.
C. Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.
D. Routing will not assign that activity to John Smith due to a soft skills mismatch.

問題 #2

Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility?

A. broadcast messages to users based on their assigned User Type
B. broadcast messages to users based on their assigned Help Desk(s)
C. broadcast messages to users based on their matches to an activity's work zone, work skill, and timing requirements
D. broadcast messages to users based on their assigned Collaboration group(s)
E. broadcast messages to users based on their proximity to a location on the map
F. broadcast messages to users based on their compliance with Smart Location settings

問題 #3

Which three statements are true regarding resource calendar options?

A. Work Schedules can contain combinations of shifts and nonworking times.
B. Nonworking time is used to identify known absences such as vacations or holidays.
C. Holidays for calendars are defined using the configuration option of Holidays.
D. Working time can contain multiple work schedules.
E. Nonworking reasons are set by default and cannot be modified.
F. Shifts can be used within a variety of work schedules.

問題 #4

When receiving the Resource Tree, Which icon represents a "normal" load of activities for a field resource?

A. Option D
B. Option B
C. Option C
D. Option E
E. Option A

問題 #5

A customer's 'Senior Administrator' user is responsible for periodically auditing the configuration changes that are made to their Oracle Field Service Cloud (OFSC) instance.
Which option fulfills that requirement?

A. Ensure that the Senior Administrator's assigned User Type has access to the Configuration History report within Core Manage.
B. Create a subscription via the Core REST API to include all 'configurationChangesMade' events.
C. Ensure that the Senior Administrator's assigned User Type has access to the appropriate Configuration screen icons.
D. Create a subscription via the Core REST API to include all 'configurationUpdated' events.

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