最新的Oracle Field Service Cloud Service 2020 Implementation Essentials - 1Z0-1003-20免費考試真題
A customer has technicians with varying degrees of training to perform installation work.
Their current corresponding skill levels are:
Expert level value = 100
Fully Qualified level value = 50
Novice level value = 25
For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule.
However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.
Which configuration satisfies the requirement of assigning those mid-tier installation activities?
Their current corresponding skill levels are:
Expert level value = 100
Fully Qualified level value = 50
Novice level value = 25
For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule.
However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.
Which configuration satisfies the requirement of assigning those mid-tier installation activities?
正確答案: A
Which two statements are correct regarding the characteristics of an SLA window?
正確答案: B,C
You want to create a new Activity Type.
Which three features are disabled when you select "Multi-day activity"?
Which three features are disabled when you select "Multi-day activity"?
正確答案: B,D,E
說明：（僅 Fast2test 成員可見）
A customer supports a particular type of activity that requires a security clearance to gain access to the job site, and they only have a few resources that have clearances.
These activities don't happen all that often, and as such, they are not concerned with quota management for them. Instead, when an acti/ity of this type needs to be booked, the customer will directly assign it to one of their qualified resources.
Which API request will provide this customer with the information they need to directly assign the activity to the right resource?
These activities don't happen all that often, and as such, they are not concerned with quota management for them. Instead, when an acti/ity of this type needs to be booked, the customer will directly assign it to one of their qualified resources.
Which API request will provide this customer with the information they need to directly assign the activity to the right resource?
正確答案: D
A company has a policy that all their technicians will start their working day at their first job and end their day at the office depot.
What should you set in the system to capture this requirement?
What should you set in the system to capture this requirement?
正確答案: A
Which statement is correct regarding Time Slots in Oracle Field Service Cloud (OFSC)?
正確答案: A
Your customer offers a "triple play" service where an installation requires three work skills: "Cable",
"Internet", and "Phone".
To accommodate this service, a work skill group has been set up called "Triple Play", and it includes each of those three skills with levels of 100.
This work skill group is assigned to all technicians, and it is also associated with a "Triple Play" capacity category.
One of the technicians named Billy Bishop also has the "Cable" work skill individually assigned with a level of 50.
Which two statements are true effect this configuration has on activity assignments and capacity management?
"Internet", and "Phone".
To accommodate this service, a work skill group has been set up called "Triple Play", and it includes each of those three skills with levels of 100.
This work skill group is assigned to all technicians, and it is also associated with a "Triple Play" capacity category.
One of the technicians named Billy Bishop also has the "Cable" work skill individually assigned with a level of 50.
Which two statements are true effect this configuration has on activity assignments and capacity management?
正確答案: A,B
Which two statements are true about registering Applications in OFSC?
正確答案: C,D
說明：（僅 Fast2test 成員可見）
Which three Resource Type Roles can share work skills, inventory, and geolocation in teamwork?
正確答案: A,C,D
說明：（僅 Fast2test 成員可見）
Which two statements are true regarding managing inventory within OFSC?
正確答案: C,D
說明：（僅 Fast2test 成員可見）